Eric
ericbrzezinski1@gmail.com
619-823-3638
Atlanta, GA 30301
Senior ServiceNow Consultant
21 years experience W2
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Summary

Senior IT Consultant – Specializing in Public Utilities, Oil/Gas and Medical Device Manufacturing

Accomplished and value driven IT professional with extensive ServiceNow Implementation experience ranging from highly complex and strategic project and system enhancements to enterprise-wide training initiatives, within highly regulated, global organizations. Proven ability to lead seamless system implementations and deliver innovative, technical solutions improving business processes, while reducing overhead, redundancy and increasing workplace productivity.

  • Report Generation & Dashboard Creation
  • SOX Compliance, Role and Risk Remediation
  • SAP Lean Manufacturing and Plant Maintenance
  • ERP Software System Implementations
  • Project Management, Budgeting and Scheduling
  • UX Design, Wire Frames and User Story Creation
  • Data/Business/Financial Systems Analysis
  • SAP Systems, Security & Role Administration
  • Business Process Workflow Optimization
  • OQ/PQ Testing/Scripting/Documentation
  • SQL Queries & Data Modeling
  • SharePoint Design, Development & Administration
  • Content and Learning Management Systems
  • ServiceNow (IRM, SecOps, HR, ITSM, ITOM, CMDB)
  • Knowledge of FDA regulations & Validation
  • Systems Integration, SDLC and SCRUM Principals

Applications:

SAP Enable Now/WPB, EMP Live, ServiceNow Quebec, SharePoint 365, SharePoint InfoPath Designer, HP Unified Functional Testing, Microsoft SQL Query Analyzer, Success Factors, RWD uPerform 4.1, Microsoft Project, Microsoft Project Server, 3PM, Microsoft Visio, Remedy, Nortel Client, WebEx, Skype, Articulate Rise 360, Microsoft FrontPage, Microsoft Office/Outlook 365, One Note, Adobe eLearning Suite/Experience Manager, HP Service Center, MindManager, Snag-it, Workday, Google Sheets/Docs/Drive, Drop Box, Jira, Smartsheet, Tableau 2019.4

ERP Platforms: SAP Business One, SAP 3.1h, 4.0b, 4.7, ECC 6.0, BW/BI, GRC 10.1, BPC, Oracle

Languages: C, C++, Java, Javascript, SQL, PL/SQL, COBOL, PowerBuilder, ECMA Script 2018, SOAP, Rest

Awards: Delta Hero Award (Global SAP ECC 6 Implementation Initiative)

Experience
Education
Bachelor's in Computer Information Systems (BSAS/CIS)
Youngstown State University
Bachelor's in Geographic Information Systems (BA/GIS)
Youngstown State University
Certifications
eLearning Development & Management
Instructional Design Techniques
ServiceNow Certified Implementation Specialist
Skills
Compliance
2021
13
SAP
2021
13
SAP Security
2015
11
SOX
2021
11
Manufacturing
2021
9
Provisioning
2021
9
Training
2021
9
MS SharePoint
2021
8
Security Analyst
2013
8
Employ
2015
6
SAP Implementation
2015
6
Documentation
2021
4
Project Management
2021
4
Customer Deliveries
2015
3
Implementations
2015
3
MS Visio
2018
3
Sharepoint Designer
2012
3
Spanish
2015
3
Translation
2015
3
Account Management
2015
2
Analysis
2021
2
Auditing
2015
2
MS Project
2015
2
Process Improvement
2015
2
ServiceNow
2021
2
Strategic Planning
2021
2
System Administration
2015
2
CMDB
2021
1
Data Modeling
2021
1
Database Maintenance
2021
1
Documentum
2021
1
ERP
2021
1
ITAM
2021
1
ITBM
2021
1
ITIL
2021
1
ITOM
2021
1
ITSM
2021
1
JavaScript
2021
1
Lean Manufacturing
2021
1
Microsoft Excel
2019
1
Pharmaceutical
2021
1
SAP SuccessFactors
2021
1
Scripting
2021
1
ServiceNow ITSM
2021
1
SQL
2021
1
Staffing
2021
1
Agile Methodology
2019
1
Automated Testing
2016
1
BMC Remedy
0
1
Box
0
1
Business Analysis
2016
1
C
0
1
C++
0
1
Change Management
2018
1
Cobol
0
1
Configuration Management
2017
1
Continuous Improvement
0
1
CRM
2016
1
Customer Service
0
1
Data Analysis
2019
1
FDA
0
1
Functional Testing
0
1
GIS
2016
1
GSAP
0
1
HP
0
1
Instructional Design
0
1
Java
2019
1
JIRA
0
1
Lotus Notes
0
1
Medical Devices
0
1
Microsoft Office
0
1
MS Access
2018
1
MS InfoPath
0
1
Nortel
0
1
Office 365
2017
1
Oracle
0
1
PowerBuilder
0
1
Program Management
0
1
REST
0
1
Sales
2016
1
SAN
0
1
SAP BI
0
1
SAP EBP
0
1
SAP EC
2016
1
SAP ECC
2016
1
SAP GTS
2016
1
SAP PI
2016
1
SAP PM
2016
1
SAP SM
2016
1
SAP/R3
0
1
Scrum
0
1
SDLC
0
1
Service Center
0
1
Servicenow Developer
0
1
Skype
0
1
SOAP
0
1
System Analysis
0
1
Systems Integration
0
1
Tableau
0
1
Technical Writing
2017
1
Technology Delivery
0
1
Timeline
2016
1
UX
0
1
Wireframing
0
1
Workday
0
1