Over 30-years’ accomplishment directing business development, strategic operations, risk, and compliance management initiatives. Demonstrated ability to act as a change agent and influence internal and external stakeholders to support innovative business and cultural changes. Success in analyzing market trends, implementing campaigns, and leading operational initiatives.
An accomplished communicator, skilled in building and strengthening relationships to drive cohesive, partnership, and strategic operations and build consensus across multiple organizational levels.
Areas of Key Emphasis
- Strategic Planning & Implementation
- Bank Secrecy ACT (BSA)
- Quality Assurance & Sustainability
- Anti-Money Laundering (AML) Analysis
- Quantitative & Qualitative Analysis
- Office of Foreign Asset Control (OFAC)
- Fraud, Compliance & Risk Management
- Enhanced Due Diligence (EDD)
- Suspicious Activity Report (SAR)
- Cost Reduction and Avoidance
- Customer Relationship Management
- Currency Transaction Report (CTR)
- Business Operations
- Change Management
- KYC Global
- Team Building & Leadership
- Effective Communication
- Correspondent Banking
Signature Achievements
- AML, Compliance Certified (ACAMS) and extensive experience in PCI-QSR
- Investigated and assisted law enforcement in multiple Human Trafficking and Elderly Abuse cases bringing over 2500 criminals to justice.
- In the Payment Processing Space
- Implemented operational strategies that accounted for a significant reduction in risk, substantiate process improvement, over 95% customer retention rate, and a significant increase in transaction sales volumes.
- Developed B2B Purchasing Card protocols for First Data
- Established successful Franchise Referral Agreements with Arby’s, Charlie’s Steakery, Damon’s, ServiceMaster, Long John Silver’s, and merchants that accounted for $200 Million in annual bankcard transactions.
- Managed over 600 key accounts as a Telecommunications and Direct Marketing representative; companies included: Southwestern Bell, Time Warner Cable, Edgar B, Fingerhut, Zeos Computer, Gracewood Farms, Thompson & Co., and The Lenox Collection.
