• Lead Agile Business Analyst/Certified Scrum Master/Product Owner with 15 years of progressive experience in leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals.
• Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations.
• Highly motivated, self-starter with proven ability to multi-task and a great team player with excellent leadership and communication skills expert at managing multiple projects simultaneously.
• Facilitated Joint Application Development (JAD) sessions, user workshops, interviews, conference calls, brainstorming and white board sessions to capture and document business needs as well as functional and non-functional requirements.
• Documented use cases, user stories, acceptance criteria, managed and prioritize sprint backlog, planning releases while managing projects from inception to completing using Agile/Scrum and Waterfall development methodologies.
• Completed BPI initiative by documenting all the "As-Is", Pain Points/Issues, To-Be, and process improvement recommendations for Safety Group, and the technology improvements are being deployed.
• Performed Gap Analysis, Data Mapping, and User Acceptance Testing (UAT), as well as solve complex problems in high-pressure environments.
• Performed quality assurance, system integration and user acceptance testing facilitating on-time, on-budget and acclaimed "go-live" of enterprise implementations.
• Business Acumen and Avid learner of new technologies and seek constant improvement.
• Exhibit the right balance of empathy towards the client and internal development teams.

Highlights

• Full Software Development Life Cycle (SDLC) experience
• Business Process Improvement
• Agile Scrum, Kandan, and Waterfall Methodologies
• Data Mining/Data Mapping/Data Warehousing
• BRD/FRD/SRS - Requirements Gathering and Analysis
• Operational Management/Strategic Planning
• UML/BPMN/Gap Analysis
• CRM/ERP/ServiceNow
• User Stories/Use Cases/Traceability Matrix/Test Cases
• SAP/SAS Solution
• Organization and Project Management
• User Acceptance Testing (UAT)/User Manuals/Training
• KPI/SLA Metrics
• Customer Service
• Automation/Consolidation/SOX Compliance
• Self-Starter and Action Oriented

Skills

• Database Systems: MS Access, MS Excel, MySQL, Oracle 9i/10G, Oracle PL/SQL.
• Operating Systems: Microsoft Windows, UNIX, IOS.
• Project Management: Kanban, Confluence, JIRA, Azure DevOps, MS Project, MS Team Foundation Server/Visual Studio Team Services.
• Testing Tools: Mercury Quality Center, Remedy, HP Quality Control, Test Director, WinRunner, Quick Test Professional (QTP), MS Team Foundation Server (TFS), Visual Studio Team Services.
• Reporting: MS Excel, Tableau, Crystal Reports, BIRT Reporting Tool, PowerBI, Google Sheets.
• Business Modeling/Mockups: Microsoft Visio, SPARKX EA, Metastorm ProVision, BPMN, Lucid Charts.