A Network+ and SCTE-certified cable technician skilled in installing, upgrading, and troubleshooting business and residential cable services from the premise to the plant. A consistent, assertive, and reliable individual with over 7+ years of experience as a field service/inside plant technician and 2+ years as a technical support representative. Extensive hands-on training and experience in servicing hybrid fiber-coax networks from the plant to the customer premise.A positive, can-do attitude. Flexible work and travel schedules.
Core Technical Competencies:
- Installation of Meraki, Ciena, ADVA, Cisco, Honeywell, Hikvision, etc.
- Support Windows 7/8/10/XP, Mac OSX/El Capitan/Ventura, and Chrome application software - MS Office 2010-2021
- Use of Remedy Ticketing System, Active Directory, as well as remote-in tools – SCCM, Bomgar, etc.
- Troubleshooting RF (Mbps, RX, TX, C/N and Bit Ratio Signals, etc.) and Network connectivity issues (Routers, Cat 5/5e, Cat 6, coaxial, etc.) Install digital cable boxes, dual-band routers, and DOCSIS 3.0/3.1 modems.
- Troubleshoot and solve problems related to cable signals over coaxial lines in person and over the phone.
- In the field, troubleshoot from the tap to customer premise equipment.
- At the headend, troubleshoot from fiber patch to universal broadband router.
- Assist Inside Plant Engineers in responding to outages related to node issues.
- Assist Inside Plant Engineers with node builds, node splits, and cutover projects.
- Assist Outside Plant Engineers with node balancing.
- Troubleshoot forward and return issues related to SNR and MER.
- Replace faulty hubs and headend equipment such as receivers, transmitters, combiners, splitters, and gateways.
- Ability to use a wide variety of signal-measuring tools including oscilloscopes, light meters, and RF meters.
Professional Skills:
- Great customer satisfaction scores.
- Provided outstanding and professional customer service to clients.
- Handled and resolved customer issues in a courteous and effective manner in a fast-paced environment.
- Trained new employees on company policies and objectives while ensuring the company’s success through effective communication.
- Effectively contribute to team and company objectives in order to complete tasks in a timely and efficient manner.
