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Heather
hcknight@yahoo.com
832-272-1692
Georgetown, TX 78628
Technical Problem Manager
25 years experience W2
0
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Average rating
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Summary

  • Strategic leader of technical staff with extensive experience.
  • Proven record of guiding sizable, crossfunctional teams in the design, redesign and launch of cutting-edge solutions while driving efficiencies, and employee engagement within budget.
  • Flexible leader able to take on many roles and initiatives as needed.
  • Demonstrates successful leadership and mentoring in a global environment across multiple organizational levels.
  • Willing to relocate to: San Antonio, TX - Austin, TX
  • Authorized to work in the US for any employer

Experience
Education
Bachelor's in Computer Science in Computer Science
University of Phoenix
Associate's in Information Systems in Information Systems
Pittsburgh Technical College
Certifications
ITIL v3
GSLC
GIAC Security Leadership
Assessments
Management & Leadership Skills: Impact & Influence - Highly Proficient
Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or
emotional appeal
Full results: Highly Proficient
Intermediate Word Processing Proficiency with Microsoft Word - Proficient
Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of
formatting, Track Changes, and Comments
Full results: Proficient
Management & Leadership Skills: Planning & Execution - Highly Proficient
Planning and managing resources to accomplish organizational goals
Indeed Assessments provides skills tests that are not indicative of a license or certification, or c
development in any professional field
Skills
Project Management
2022
19
Budget Management
2012
11
Cisco
2012
11
Disaster Recovery
2012
11
Software
2012
11
Telecommunications
2012
11
Vendor Management
2012
11
Asset Management
2012
10
Scrum
2018
5
SDLC
2018
5
Security Analyst
2018
5
Problem Management
2021
1
SAN
0
1