A highly technical Information Technology Support Specialist with a strong background in desktop support & client services. A proven passion for Information Technology & User Support demonstrated by a vast number of special projects completed. Excellent track record for completing complex projects on time & to the satisfaction of the end-user.

Areas of Expertise

• Information Technology
• Project Management
• Desktop Support
• Deployment
• Active Directory
• Windows Operating Systems
• Printers
• Hardware
• Software
• Encryption
• Training & Development
• End-User Interfaces
• Problem Solving
• Policies & Procedures
• Asset Management

Technical Skills

• Microsoft Windows 10, 8/7/Vista/XP/2000/NT/Operating systems, MAC experience, Active Directory, SharePoint, Blackberry, iPhone, iPad, HP/Dell/Lenovo/Surface Pro, Android, Antivirus, Malware, Exchange, Outlook, Link, Office 365/Office Suite 2016/2013/2010/2007/2003, Patches, NetScaler, MDT, Salesforce, Auto Task, Service Now, Help Star, SysAid, HEAT, Remedy, Kace, Remote Desktop, Remote Assistance, PC Anywhere, LogMeIn, Team Viewer, Citrix, VPN, Ghost, SCCM, Altiris, Wise, Skype, FTP, Smartphone Support, ShoreTel, Avaya, Ricoh/ HP/Canon/Xerox Printer Support