Military Veteran IT Specialist

• United States Army Veteran with extensive technical skills and a background working in IT, training, and operations. Proficient in determining system requirements and resolving technical issues.
• Adept operating multiple administrative systems while providing exceptional customer service. Information Technology experience includes extensive training in network theory, hardware and software, installations, configurations, system maintenance, risk management, 10 years of Windows Operating systems experience, and general network security. Seeking to apply skills and training toward an infrastructure support role.

Education & Technical Training

• Computer Support Specialist Program | LeaderQuest IT | New Horizons Computer Learning
• IT Certifications: ITIL4 Foundation, CompTIA A+, & CompTIA Security+, MTA OS Fundamentals, MTA Security Fundamentals

Skills & Abilities

• PCs, Laptops, & Mobiles | Troubleshooting | User Training | Databases | Microsoft Office 365
• Production Support | LAN & Wi-Fi | Remote Connectivity | Hardware Configuration | Windows & iOS
• | Data Backup & Recovery | Network Security | OS Security | OS Maintenance | OS Configuration Threat Analysis | Technical Support | Virtualization