Julia
phaenome@hotmail.com
julia.strategist@gmail.com
314-255-7477
Atlanta, GA 30389
Senior Digital Customer Experience Strategist
24 years experience W2
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Summary

Extremely motivated and results-driven with great experience in customer experience strategy, user experience and user research leadership, as well as an extensive background in the following competencies:

  • Ability to strategize and socialize solutions that meet both user and business needs based on fact not fiction.
  • Proven leadership skills in organization and implementation of product and customer experience strategy across multichannel and omnichannel ecosystems
  • Demonstrated leadership and ability to work across all levels within an organization.

Experience
Education
B.A. in Radio, Television and Film
University of South Alabama
Instructional Design, Communications, User Experience
University of South Alabama
Skills
Project Management
2021
17
Analytics
2021
8
Analysis
2021
7
Information Architecture
2021
7
UX
2021
4
CX
2021
2
Social Media
2014
1
Usability Testing
2014
1
Adobe Creative Suite
0
1
Adobe Photoshop
0
1
Axure
0
1
Business Requirements
0
1
Concept Development
0
1
Content Management
0
1
Contextual Inquiry
0
1
Ethnography
0
1
heuristic analyses
0
1
Instructional Design
0
1
Interaction Design
0
1
Multimedia Systems
0
1
Product Management
0
1
Prototyping
0
1
Requirement Analysis
0
1
Requirements Gathering
0
1
SEO
0
1
Usability Engineering
0
1
User-Centered Design
0
1
Web Analytics
0
1