I build credibility with clients by providing insight and guidance on HR/Payroll or broader business issues. I maintain a high-level of awareness to clients, co-workers, and management by meeting their requirements. I have strong project management skills with an ability to juggle multiple projects. I'm a creative thinker and doer that builds and drives innovative strategies to improve quality. I exceed service level agreement and compliance standards continuously by responding to clients' inquiries in a timely manner and resolving their complaints.