cloudteam profile

Melissa

kimslobert@yahoo.com

817-676-3430

Haslet, TX 76052

35 years experience W2

Recommendations

Average rating

141

Profile views

Summary

Consistent, Top Ranked Performer
ITIL Foundations Certification
Incident/Problem/Change experience following ITIL guidelines
IBM Tivoli Workload Scheduler for Mainframe and Distributed/Open Systems qualified
Computer Associates (CA-7, ARF, CA-11, CA-1) for Mainframe and Autosys for Distributed/Open Systems
Excellent communication skills, both written and verbal
Learn quickly and explore everything about the subject at hand
Aware of emerging trends
Excellent analytical and procedural skills
Strong background in customer service
Self-motivated and result driven
Work independently or cooperatively as part of a team SELECTED ACCOMPLISHMENTS IN MY IT CAREER
Traveled between two data centers for knowledge transfer to merge Burlington Northern and Santa Fe railroads
Designed and implemented batch automation processes for improved service level agreements
Trained and took the role of consultant for in-house customers on the use of CA7 and CA11
Coordinated in the successful implementation of SAP
Created visual critical path for batch flow to in meeting Service Level Agreements
Developed methodology and charts for Global IT metrics
Obtained ITIL V3 certificate for the management of Incidents, Changes, and Problems
Set up SHAREPOINT Portals for team site to store shared documentation
Developed processes and documents for scheduling environment for customers and coworkers that provided standardization and stable maintenance windows IN MY IT CAREER
Traveled between two data centers for knowledge transfer to merge Burlington Northern and Santa Fe railroads
Designed and implemented batch automation processes for improved service level agreements
Trained and took the role of consultant for in-house customers on the use of CA7 and CA11
Coordinated in the successful implementation of SAP
Created visual critical path for batch flow to in meeting Service Level Agreements
Developed methodology and charts for Global IT metrics
Obtained ITIL V3 certificate for the management of Incidents, Changes, and Problems
Set up SHAREPOINT Portals for team site to store shared documentation
Developed processes and documents for scheduling environment for customers and coworkers that provided standardization and stable maintenance windows

Experience

Education

Certifications

ITIL Foundations Certification

Levi Copper Rivet Awards SAP Certificate of Appreciation

Skills

Production Support

2021

Awards

BNSF Hill Holiday Founders award BNSF BRAVO awards, 0

Organizations Incident Management Practioners Group Incident Cha, 0

SM User Group Maestro Scheduler User Group IBM TWS Scheduler Pro, 0