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Gowtham
ethungowtham@gmail.com
737-204-4676
ServiceNow Engineer/Administrator
12 years experience
0
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Average rating
222
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Summary

  • ServiceNow Developer with 5+ years of experience and overall 7+ years of experience in all phases of Software development and ITSM process implementation that includes requirements gathering, analysis, design, development, testing, maintenance and migration.
  • Experience in Installation and Configuration of different modules of ServiceNow.
  • In
  • depth knowledge of the Technical implementation of Change Management, Incident Management, Problem Management, Asset Management, Service Catalog, Knowledge Management, Configuration Management, Procurement, HR case management, Oracle E-business applications, Reporting, Discovery and Integrations, Service Requests.
  • Experience in implementing end-to-end Service Catalog.
  • Designed and configured different Workflows for various Service Catalog items.
  • Worked in Installation and Configuration of different modules of SNOW.
  • Created different Transform maps to import data into ServiceNow.
  • Implementing system security by using Access Control Lists (ACL).
  • Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow.
  • Provides daily support of Service Management Platform (SNOW), including Scripting, Configuration, Customization, Integrations, Administration ServiceNow processes (User management/Group management), Functions, Service Catalog and Workflow.
  • Experience in generating different kinds of scheduled Reports and marking them as Gauges.
  • Experience in creating Update Sets to migrate group of customizations from one instance to another instance.
  • Experience with industry-leading e-commerce solutions including Oracle Commerce/ATG, IBM WebSphere Commerce, SAP Hybris, etc
  • Experience in stabilizing & operating complex SAP environments
  • Configured MID Server to import data from external sources.
  • Experience in integrating ServiceNow with Web services (SOAP and REST).
  • Implemented the specialized modules of ServiceNow like HR Case Management, ServiceWatch, Time Card scheduling and test Management as a Developer and Administrator.
  • Extensive experience in writing Client Side and Server Side scripts.
  • Participated in workshops (new technologies, enhancement) with ServiceNow partner teams to help company implement ServiceNow using best practices in ITSM.
  • Experience in web development (UI) using HTML 5, CSS 3, Angular JS and JQuery.
  • Open Source JavaScript Library: JQuery (Core, Selectors, Attributes, Traversing, Manipulation, CSS, Events, Effects, Ajax, Utilities, Internals) and Angular JS (Tables, XML HttpRequest, Forms, Modules, Input Validation).
  • Expertise writing SQL Queries.

Experience
Education
Computer Engineering
Northwestern polytechnic University 2015
Information Technology
Northwestern polytechnic University
Skills
AJAX
2022
6
CSS
2022
6
Java
2022
6
jQuery
2022
6
ServiceNow
2022
6
Windows
2022
6
Agile Methodology
2019
3
API Development
2022
3
Bootstrap
2019
3
Business Analysis
2022
3
Client Scripts
2019
3
Compliance
2022
3
HTML
2022
3
ITIL
2022
3
ITSM
2022
3
J2EE
2022
3
JavaScript
2022
3
MySQL
2022
3
PowerShell
2022
3
QA
2019
3
Requirements Gathering
2022
3
REST
2019
3
Salesforce
2022
3
Scripting
2019
3
SQL
2019
3
UI
2019
3
XML
2022
3
AngularJS
0
1
Asset Management
0
1
IBM WebSphere
0
1
Oracle
0
1
Servicenow Developer
0
1
WebServices
0
1