EXPERIENCE

ServiceNow

• ServiceNow Madrid, New York, Orlando, Paris
• Incident, Problem, Change Management
• Service Catalog, Service Design, Workflows
• Service Portal, Custom Widgets
• ITSM, ITBM, ITOM, Discovery, Event Management, Operational Intelligence, Life Cycle Management
• SAM/SACM/CMDB, CSV Data Import, Queries, Identification and Reconciliation, MID Server
• Scoped Applications and Development
• HRSD, CSM, Workspaces, IntegrationHub
• Studio, Workflow Editor, Flow Designer, ATF
• Administration, Dashboards, and Reports
• Business Rules, UI Policies, UI Actions
• Client/Server Scripting, Glide APIs, Integrations

Primary Technologies

• Javascript, AngularJS, jQuery, NodeJS, Jelly
• HTML/CSS/DOM Objects, XML/XSLT
• AJAX, SOAP/REST APIs, JSON, Web Services
• A/D, LDAP & SQL Database Integrations
• Java Development, J2EE, C/C++
• Hibernate, Spring Frameworks
• JBOSS, Websphere, WebLogic
• Windows, Linux, Unix
• Excel, MS Office, MS PowerPoint, MS Project
• Jira, DOORS, Git, Subversion, IBM CMVC

Business Process and Management

• Customer Business Process Determination
• Business Process Documentation
• Business Process Story Development
• Business/System Requirements Determination
• User Experience Requirement Determination
• User Interface Requirement Determination
• Business Rules Development
• Detailed Service Design
• Process Flow Diagrams and Descriptions
• Design Requirements Determination
• Management of Technical Resources
• Offshore Developer Coordination