Petoria Group, Mt. Pleasant, SC Managing Partner and Chief Products Manager Jul 2010

• Present
• Created two lifestyles' companies, a marketing service, a real estate management firm, and two e
• commerce businesses which evolved from concept to development and customer adoption.
• Worked to outline an implementation approach for Benefitfocus's Smart Moments via Artificial Intelligence (AI) prompts that would increase suggested products and thus sales for affiliated businesses and products.
• Constructed API and connector framework plans for a non-profit software provider seeking to integrate with major CRM providers Salesforce and Blackbaud in addition to external account and non-profit solicitation systems.
• Enhanced consumer systems by creating integration opportunities, developing API and affiliate system integration frameworks, work with development and architecture teams to create protocols to consume external endpoints, and created repeatable processes for ongoing integrations.
• Worked with multiple companies to aid in the development of business plans, budgets, forecasts, company concepts, legal incorporation, company launch, and sale of their organization or assets.
• Designed and created multiple websites including basic template-based sites and complex interactive and social experience websites.
• Set-up site and software on virtual machines, maintained environments, created business continuity and disaster recovery programs, and monitored Azure and AWS environments for external customers.
• Created group policies, enabled MFA and secure distribution set-ups for multiple customers to ensure the security of daily processes.
• Manage all aspects of day-to-day operations including investor relations, financial forecasting and management, sales, advertising, website design, and development testing. Performed analysis on various businesses to determine company and industry KPIs, customer acquisition costs and avenues, business direction, critical products and pivot points, and profitability.
• Acted as product manager for company launches and software product launches, including competitive analysis, product design, development, testing and customer feedback, demos, and market launches for companies ranging from simple consumer products to SaaS, IaaS, and PaaS organizations. eGroup, Mt. Pleasant, SC Project Manager Oct 2020
• Present and Oct 2016
• July 2018
• Managed multiple technology projects of varying sizes from initiation to closing ensuring on-time delivery of tasks within budget, and while maintaining excellent customer satisfaction ratings.
• Worked with account teams to determine project/program goals and customer needs in order to create complete and encompassing statements of work, project plans, and end customer documentation.
• Managed a distributed project team, including project managers, engineers, third-party vendors, subcontractors, or partners for the duration of the project/program to complete project goals.
• Conducted security reviews, and compliance assessment, developing recommendations and GAP analysis results resulting in reduced risk for clients.
• Assisted in Microsoft sponsored Azure Everywhere and Azure Fast Track customer assessments to include optimization of processes, reduction in costs, and business continuity and redundancy needs in order to create a plan for movement from on-prem or other cloud services to an Azure environment.
• Worked with data architects to create secure computing and business flow process in AWS, Azure and Google Cloud environments
• Helped customers deploy a range of Microsoft server applications, such as SharePoint, Exchange, and Active Directory Federation Services.
• Created statements of work, communications plans, marketing materials, end-user guides, API documentation, and customer deliverables for internal and external project stakeholders.
• Supported continuous process improvement through use of customer surveys and project debriefing calls. Tori Bowers 2973 Bluff Ln, Mt Pleasant, SC 29466 | Tori@RebelDays.com | (843) 302-1773 Home Captain, Mt. Pleasant, SC Director of Product Management July 2018
• Jan 2020
• Responsible for product development, product success, and marketing efforts company-wide which included moving the company from a human services provider to a technology product company.
• Created a lender-focused white-label MLS search tool and various child products based on the MLS search framework, search alerts, communications platform, and customer/lead pipeline dashboarding, to drive internal efficiencies and create additional product revenue streams.
• Designed and amalgamated multiple AI bot systems to create a conversational AI platform to reduce internal communications workloads while also driving customer outreach effectiveness, resulting in an additional technology offering to lenders and lead providers and a lead conversion tool.
• Created frameworks, implementation strategies, operating procedures, and lender/lead provider onboarding mechanisms for new products including portfolio retention, the PowerPlay application, and our conversational bot Joan.
• Designed, lead the creation of, and launched 8 additional product stream revenues in 1.5 years allowing the company to increase product revenue by over 500% year-over-year while maintaining the same headcount.