Francis
freezef@bellsouth.net
904-710-0641
Jacksonville, FL 32235
Sr. Desktop Support Analyst
48 years experience W2
0
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Summary

Knowledge of cybersecurity analyst tools

  • Data protection
  • Endpoint protection
  • SIEM
  • System/Network fundamentals Skills for incident responses and forensics Key compliance and threat intelligence topics Hands on experience with industry specific and open-source security tools
  • Wireshark
  • Splunk
  • Kali
  • Snort
  • IDS/IPS
  • nMap I’ve held all types of IT positions from writing reports on Naval computer maintenance to Help Desk to Server Administrator. Recently I repositioned myself as a Cybersecurity Analyst thru self-studies and formal classes. I have a strong sense of integrity and enjoy helping others. I’m highly motivated and work well both individually and as a team member. I look forward to learning new skills and technologies during my growth in this field. I'm currently a solutions-focused specialist skilled in providing rapid, in-depth customer support. I have a proven ability to diagnose problems, find the root cause and supply lasting solutions. I'm experienced in communicating complex information in an easily understood format to a diverse customer base. In the past 2 years, I have taken a self-paced, online course obtaining an “IBM Cybersecurity Analyst Certificate” and attended a 6-month, part-time bootcamp obtaining a “Certificate of Completion in Cybersecurity” from University of North Florida powered by Fullstack Academy. Even now I continue to educate myself with online content as I just finished a Udemy course “Cyber Security: From Beginner to Expert”.

Experience
Education
Powered by Fullstack Academy
University of North Florida, 2021 - 2021
Attended in Novell and Microsoft Windows NT
Orange Systems, 1995 - 1996
Attended in General Studies
Frederick Community College, 1989 - 1995
General Studies 39 credit hours
Frederick Community College
Windows NT
UNF
Cybersecurity Bootcamp
Powered by Fullstack Academy
Immersive Cyber Bootcamp
Foundations, Security Essentials, Red Team, Blue Team
Part Time Cybersecurity Program
Certifications
IBM Cybersecurity Analyst IT Fundamentals for Cybersecurity
Cybersecurity Compliance Framework & System Administration Novell Certified NetWare Engineer (CNE)
CompTIA A+
Cybersecurity Compliance Framework & System Administration
Coursera, 2020
Cybersecurity IT Fundamentals Specialization
Coursera, 2020
Introduction to Cybersecurity Tools & Cyber Attacks
Coursera, 2020
Cybersecurity Roles, Processes & Operating System Security
Coursera, 2020
Technical Administrator Career Fit Achievement
MyInnerGenius, 2020
Technical Specialist Career Fit Achievement
MyInnerGenius, 2020
IBM Cybersecurity Analyst Professional Certificate
Coursera, 2020
Technical Analyst Career Fit Achievement
MyInnerGenius, 2020
Customer Engagement Career Fit Achievement
MyInnerGenius, 2020
Splunk 7.x Fundamentals Part 1 (eLearning)
Splunk, 2021
Skills
Desktop Support
2022
23
Printers
2010
13
TCP/IP
2010
13
VPN
2010
13
LAN
1997
12
Windows
1997
12
Compliance
0
1
Cyber Security
0
1
Cyber Security Architect
0
1
IDS
0
1
IPS
0
1
Laptops
0
1
Linux
0
1
Network Administration
1997
1
Network Support
1997
1
Problem Solving
0
1
Root Cause Analysis
0
1
SIEM
0
1
Software
0
1
Splunk
0
1
Technical Support
0
1
Windows 7
0
1
Windows XP
0
1
Wireshark
0
1