Certified Information Privacy Professional
Trident Technical College
Microcomputer Expert User
Certified Scrum Product Owner (CSPO)
◦ Migrated remaining countries to
◦ Able to migrate and clean data in Russian, German, and alternate English context
◦ Comprehensive understanding of all functional areas, features, and business
processes of the CRM system, including all customizations
◦ Knowledge of country specific features in each location where our
implementation is deployed (USA, Canada, Israel, UK, France, Switzerland)
◦ Assist with on-boarding of new countries onto the CRM system
◦ Test Client Liaison for CRM software developer
◦ Jews for Jesus Representative with CRM software developer
◦ Participate in the Product Advisory Group for CRM software developer
◦ Performing analytics of data using Microsoft Excel
◦ Skill development including growing into support of additional systems
Providence Day School, Charlotte, NC
◦ Built and ran custom queries, exports, and analysis reports
◦ Maintained database performance by troubleshooting problems
◦ Maintained database results by setting and enforcing standards and controls
as well as implemented processes for database clean-up designed to
decrease overhead and improve donor relationships
◦ Prepared for database expansion by researching requirements as well as
performing database testing within a test environment
coordinating design and programming
◦ Designed system of streamlining data retrieval to improve internal and external communications
◦ Served as liaison to Finance department working to ensure data is properly
◦ Maintained database of over 10,000 individuals and organizations as well as
