Yoan
yoangutierrez@gmail.com
786-856-5031
Jacksonville, FL 32216
IT Support Specialist
11 years experience W2
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Summary

Experience
Education
Attended in Engineering in Systems
O&M University 2005
Certifications
CCNA
Skills
Windows
2022
9
Desktop Support
2021
4
MS Active Directory
2022
4
MS SCCM
2021
4
VMWare
2022
4
Office 365
2022
3
Windows 7
2022
3
WSUS
2019
3
Citrix
2019
2
Cloud Security
2022
2
Customer Service
2022
2
Database Upgrades
2022
2
Desktops
2020
2
Documentation
2021
2
HP
2022
2
ITIL
2022
2
LAN
2019
2
Laptops
2017
2
Microsoft Excel
2022
2
MS MDT
2019
2
Problem Solving
2021
2
Process Improvement
2022
2
Routers
2017
2
System Administration
2021
2
vCenter
2022
2
XenDesktop
2019
2
Firewall
2016
1
Firmware
2016
1
Linux
2017
1
Printers
2017
1
Project Assistant
2016
1
ServiceDesk
2017
1
Switches
2016
1
VPN
2017
1
XML
2019
1
DHCP
2017
1
DNS
2017
1
Group Policy
2017
1
Network Connectivity
2017
1
Network Infrastructure
2017
1
Network Support
2017
1
UNIX
2017
1
Virtualization
2017
1
Windows Server
2017
1
Seminars and Training
ORACLE DATABASE: Introduction to SQL., 2022
ORACLE DATABASE: Workshop I, 2022