• Over 20 years of experience working with Avaya phone systems, with expertise in leading migrations of existing call systems to Avaya platforms.
• Strong experience as a liaison between the custom/business unit and the technology side of the house. Able to speak both lay-man and technology and translate between units.
• Strong hands-on experience in Avaya programming and engineering.
• Subject Matter Expert on Avaya ACD, PBX, and CMS reporting.

Summary

• Results-oriented Senior Telecommunications Engineer with extensive Avaya experience in large multi-site companies.
• Expertise in Avaya call center elite design and routing from cloud to desktop, toll-free routing, incoming calls, PBX programming, ACD programming, reporting, and peripheral call center applications.
• Customer service focused and known for high-level, detailed, multi-site PBX programming for both virtual and remote locations.
• Excellent call center analysis to improve call routing and the customer experience and to enhance call center cost savings.
• Exceptional leadership abilities and collaboration skills, with strong attention to detail.