• Sr Avaya Consultant with 23 years of experience.
• Worked with CM, CMS, and AAM for over 15 years.
• Assembled the hardware, installed the software, updated software, worked with customers on their requirements and designed them to fit those requirements, and then maintaining them to keep the customer working.
• Started doing the same work with SMGR and SM 10 years ago when one of the customers upgraded to using them.

Platforms: Windows XP, Linux, Unix, Communication Manager, Sun, Audix

Networking: Cisco, Cajun, TCP/IP, Telnet, SNMP, FTP, SFTP, firewalls, traceroute, ping, 8011.x, VPNs, virtual networks, Subnets, priority assignment, RMON,
Exposure to DHCP, cabling,

Telephony: DSx/Tx, OCx, PBX, VOIP, Vectoring, Voicemail, call routing, CMS, Disaster recovery, smart jacks, CSU/DSU, Gateways, ESS, LSP, Avaya, Nortel, Cisco, S8xxx systems, Gxxx gateways, SIP, QSIG, Definity, Communication Manager, Legend, Magix, Audix
Exposure to: T-birds, tone generators, wiring, Nortel, Cisco, Octel, Nice, Modular Messaging, dialers, IQ,
cabling, conference bridge, video conferencing, CTI, CDR, Enterprise

Management: Packet tracer, Maestro, Seibel,
Exposure to: Remedy, MySQL, SAP, Project management

Software: MS Office 2003/2007, Vantive Maestro ticking system, Dynacom, Remedy, Sharepoint