Reporting Analyst Professional: Self-driven, passionate, highly motivated team player that has built his career around IT Service Management and data analytics. With a Master's in Information Systems, I have countlessly assisted clients in achieving several goals that relates to their Service level Agreements, Key Point Indicators, and Continuous Improvements. In addition, I have also worked closely with Service Tower Providers to ensure transparency and compliance. I have used my experience to make significant contributions to the profitability of companies through collaboration and automation in the most cost-effective way. I have experience in the following areas:
- Operation Management
- BMC Remedy ITSM
- Microsoft Visio
- Complex Data Analysis
- SQL
- Story Telling / Presentation Skills
- Information Technology Infrastructure Library (ITILv4)
- ServiceNow Analytics
- Critical Thinking
- Performance / Compliance Management
- ServiceNow Fundamentals
- Data Visualization
- Escalations
- Data Validation
- Data Mining
- Microsoft Excel
- Problem Solving
- Customer Service
- Service Desk Management
- Mitigation Planning
