Dedicated and detail-oriented work professional with over 14 years of experience managing, planning, developing, and implementing Information Technology and Security programs and processes. Versed in training and development, audit practices/processes, and requirement inspections. Possesses comprehensive backgrounds in Customer Service, Data-Processing, Data Analysis, Strategic Planning, Information Security, Computer Administration, Network Administration, Asset Management, Leadership, and Team Building derived from certifications, education, experience, and individual interest pursuits. Offering exceptional communication, listening, and problem solving skills. Efficient of prioritizing, completing multiple tasks simultaneously, and following through to achieve goals. Self-motivated, flexible, and goal-oriented team player seeking to leverage background into a new role with a progressive organization. TECHNICAL KNOWLEDGE AND PROFICIENCIES Client Software: Microsoft Office 365 & Pro Suite '10, '13 & '16, JPAS, eMASS Admin Software: Remote Administration, Active Directory, BMC Remedy, IAO Express, Command Prompt, PowerShell, Cisco Unity, Dameware, ATIMS, ACAS/HBSS, DEPO, BOMGAR, ServiceNow