Kevin
crash180@gmail.com
eldridgekevinm@gmail.com
615-830-4541
Orlando, FL 32828
ServiceNow Senior Business Analyst
12 years experience W2
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Average rating
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Summary

In my career working with SAAS solutions, I have worn several hats, led many workshops, ran numerous requirements gathering sessions, and developed numerous solutions. The one thing that kept them together was the hat size. Appropriate and changing to match each situation. Allow me to create the right size hat for you.

Experience
Education
Attended in CIS, Web Design
Nashville State Community College, 1999 - 2013
Attended in BMC Remedy AR System 7.6.04
BMC Academy, 2011 - 2011
Certifications
ServiceNow Certified System Administrator
Kryterion, Inc., 2020
ServiceNow Certified Implementation Specialist – IT Service Management
Kryterion, Inc., 2018
Managing Stress
LinkedIn, 2020
Public Trust
HHS Office of Inspector General, 2021
Managing Stress for Positive Change
LinkedIn, 2020
Creating Your Personal Brand
LinkedIn, 2021
Organizing Your Remote Office for Maximum Productivity
LinkedIn, 2021
JavaScript as a Second Language
LinkedIn, 2021
Continuous Product Design | Continuous Product Design (CPD) Foundations
Continuous Product Design Certified, 2022
Foundations of Project Management
Coursera, 2022
Skills
ServiceNow
2023
6
ITSM
2021
3
Requirements Gathering
2023
2
Solutions Architecture
2021
2
Actor
2015
1
Agile Methodology
2023
1
AutoCad
2020
1
BMC Remedy
2015
1
Business Analysis
2023
1
Employ
2017
1
AngularJS
0
1
Apache
0
1
Automated Testing
2021
1
Cabling
2014
1
CentOS
2014
1
Citrix
0
1
Client Scripts
2015
1
Customer Service
2021
1
Data Center
2014
1
Disaster Recovery
0
1
DNS
0
1
Documentation
0
1
EMS
0
1
ER Management
0
1
FOCUS
2015
1
IIS
0
1
in-memory databases
0
1
ITIL
0
1
JavaScript
0
1
JDBC
2016
1
JIRA
0
1
Juniper
2014
1
LDAP
2016
1
Linux
0
1
Microsoft Excel
2022
1
Microsoft Exchange
0
1
Microsoft SMS Server
0
1
MS Visio
2021
1
mSQL
0
1
Nagios
2014
1
Network Administration
0
1
Network Security
0
1
node.js
0
1
PCOMM (Personal COMMunications)
0
1
Printers
2014
1
Problem Solving
0
1
REST
2016
1
SaaS
0
1
SCSS
0
1
Servicenow Developer
2021
1
SOAP
2016
1
Solaris
0
1
SQL
2014
1
SSO
2016
1
Switches
0
1
System Administration
0
1
System Analysis
2014
1
TCP/IP
0
1
Technical Support
2016
1
Troubleshooting
0
1
Ubuntu
0
1
UI
2015
1
UNIX
0
1
Virtualization
0
1
VMWare
0
1
VPN
0
1
WebServices
2016
1
Windows
2014
1
Windows 2003
2014
1
Windows 7
0
1
Windows Server
0
1
Windows XP
0
1
WSDL
2016
1