Solutions-focused professional with an exemplary 15+ years career and achievements in impacting complex organizational business cultures while leading cross-functional improvement efforts at strategic organizational levels in both commercial, military, and corporate Healthcare sectors.
- Expertise in the areas of innovation and process design, process improvement, project management, organizational management, strategic planning, data analytics, manpower, and organizational analysis specifically in Healthcare and Call Center Operations.
- Determines project scope; risk, quality, cost, resource, and scope management plans; develops training plans; develops requirements documents; develops project approval matrix; and identifies project team training and tool needs specifically for high-profile projects spanning national and state regions and involving both National and Middle Market Accounts.
- Experienced with Healthcare Software including Auto Adjudication Platforms, Centricity, and Mysis Medic.
- Highly Proficient with Call Center Systems
Skills & Capabilities:
- Strong expertise in cross-functional planning initiatives and multi-year projects impacting enterprise level and all associate levels of engagement
- Advanced technical capabilities including Microsoft Visio and Excel, SharePoint, Workfront, Jira and Oracle Software applications.
- Expertise with Healthcare Software including Auto Adjudication Platforms, Centricity, Mysis, Medic and MedCompass.
- Successfully Managed Call Center Operations including monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades
- Excellent leadership, organizational, and interpersonal communications skills combined with highly developed team leadership, and facilitation skills.
Certifications:
- Certified Lean Six Sigma Black Belt (Six Sigma US, 2010) | Black Belt Recertification and Project Management Professional (ITSM Solutions, Expected 2023)
- Certified Professional Coder (2004)
- Certified Patient Advocate (2003)
- Certified Product Owner (Scrum Alliance 2014)
- Certified Agilest (2018)
