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Robert
rvalentine.cissp@gmail.com
770-329-8472
6206 Rosecommon Drive
Norcross, GA 30092
Senior Business Systems Analyst (Enterprise Service Transition Assurance)
20 years experience W2
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Average rating
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Summary

Objective

Obtain a position where I can maximize my abilities, experience, and professionalism to improve the quality of an IT department within an organization. An opportunity to combine technical skills with business management methodologies in support of an IT organization.

Qualifications

Experienced Engineer/System Administrator, Operations Support, Process Management lead, and Security Professional with proven customer and team communication skills. Excellent Project Management experience. Strong ability to identify, analyze, and solve IT and process-related problems. Demonstrated proficiency in the ability to conduct multiple job responsibilities. A team player that works well with others for the benefit of the organization.

Skills

  • Network Operating Systems & Operating Systems: MS Windows 2000-2016 Server, MS Hyper-V, MS Windows, RHEL, Mac OS.
  • Applications: MS Office, SQL, MS App-Virtualization, MS SCCM/SCOM/VMM, Exchange, SharePoint, Remedy, ServiceNow, MOVEit, SFG Trans, Oracle, Fluke Networks, HTML, Unix, in-house applications.
  • Internet, Remote Connectivity, & Management Applications: Windows RDS, Citrix, Cisco VPN, Checkpoint VPN, Extranets & Intranets. MS Azure and AWS-based application support.
  • Hardware Platforms & Peripherals: F5 Load Balancers, EMC VNX SAN, Fortimail, Desktops, Laptops, Servers, Network Scanner/Printer/Copiers, switches, wireless routers & WAPs, iPads/iPhones, MacBook.

Experience
Education
Bachelor's in Bachelors of Business Administration Major: Management
Georgia State University
Certifications
CISSP (Certified Information Systems Security Professional)
ITIL v3
MS Azure: Infrastructure as a Service (SaaS) WorkshopPLUS
Currently pursuing CYSA+ certification
Skills
Cabling
2021
15
DHCP
2021
15
DNS
2021
15
Firewall
2021
15
MS SharePoint
2021
15
Problem Solving
2021
15
SQL
2021
15
VMWare
2021
15
Agile Methodology
2021
10
AIX
2021
10
Application Deployment
2021
10
Application Support
2021
10
Asset Management
2021
10
Auditing
2021
10
AWS
2021
10
Banking
2021
10
BCP
2021
10
BSA
2021
10
Capacity Planning
2021
10
CASE
2021
10
Cloud Foundry
2021
10
Compliance
2021
10
Configuration Management
2021
10
Cyber Security
2021
10
CyberArk
2021
10
Data Center
2021
10
Database Maintenance
2021
10
Devops
2021
10
DLP
2021
10
Documentation
2021
10
Dynatrace
2021
10
Enterprise Monitoring
2021
10
FOCUS
2021
10
HA
2021
10
IAM
2021
10
IBM Guardium
2021
10
IIS
2021
10
Internal Audit
2021
10
Linux
2021
10
MS Azure
2021
10
MS Visio
2021
10
Nessus
2021
10
Network Security
2021
10
PCF
2021
10
Process Improvement
2021
10
Project Management
2021
10
Provisioning
2021
10
Quality Assurance
2021
10
Rally
2021
10
Requirements Gathering
2021
10
Risk Assessment
2021
10
Risk Management
2021
10
SaaS
2021
10
Scala
2021
10
Scripting
2021
10
Scrum
2021
10
ServiceNow
2021
10
SiteScope
2021
10
Smoke Testing
2021
10
Solaris
2021
10
Spectrum
2021
10
Splunk
2021
10
Staffing
2021
10
Stakeholder Engagement
2021
10
Sterling
2021
10
Sun
2021
10
System Analysis
2021
10
Tandem
2021
10
Timeline
2021
10
Training
2021
10
UI
2021
10
VBA
2021
10
Windows
2021
10
AgencyPortal
2011
5
Cisco
2011
5
Data Management
2011
5
Database Backups
2011
5
EMC
2011
5
IPS
2011
5
IPsec
2011
5
Malware
2011
5
Microsoft Exchange
2011
5
MPLS
2011
5
Network Engineer
2011
5
Network Support
2011
5
NOC
2011
5
Procurement
2011
5
Routers
2011
5
SAN
2011
5
Switches
2011
5
Technical Support
2011
5
VM
2011
5
VoIP
2011
5
WAN
2011
5
WLAN
2011
5
BMC Remedy
0
1
Citrix
0
1
Desktops
0
1
HTML
0
1
Hyper-V
0
1
Laptops
0
1
Mac OS
0
1
Microsoft Excel
0
1
MS SCCM
0
1
MS SCOM
0
1
Oracle
0
1
RHEL
0
1
System Administration
0
1
UNIX
0
1
Virtualization
0
1
VPN
0
1
Wireless
0
1