ORGANIZATIONAL CHANGE & PROCESS OPTIMIZATION LEADER

• Distinguished leader of organizational change and transformation with 20+ years of tangible results for Fortune 500 organizations.
• Known for leadership excellence which creates trust, inspires commitment, and fosters collaboration resulting in tangible increased efficiency & effectiveness.
• Proven lead in IT Service Management (ITSM) transformation, change management / delivery and business transformation.
• Expert in business collaboration, process re-engineering, operational readiness, and program delivery.

KEY STRENGTHS

Organizational Change Management • Business Transformation • Process Optimization & Analysis • Program Manager • Digital Transformation • Metrics & KPIs • Increase Speed of Delivery • Organizational & Global Integrations • Training & Mentoring • ITIL • IT Service Management (ITSM) • IT Asset Management (ITAM) Business IT Collaboration • BMC Helix & ServiceNow Service Management • Roadmap Manager • Benchmarking • Communications Specialist • Results Driven • Root Cause Analysis (RCA) • Forecasting