Highly motivated IT Professional with expert skills leading technical teams in all aspects of ITSM processes. A proven leader with superior verbal and written communication skills and a "never say any" attitude. Extensive experience partnering with peers, senior management, clients, and vendors on highly visible and successful initiatives. Proven track record of successfully managing various IT organizations, always resulting in a more productive, process-oriented team with improved customer satisfaction ratings. Core areas of knowledge and expertise include:
- IT Service Management
- ITSM Process Assessment and Improvement
- ServiceNow Platform
- Organizational Change Management
- ITIL and Cobit Best Practices
- Agile Methodologies
- Project Management
- Workplace Safety
