Over six years IT experiences and responsible for implementing, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to JT systems including day-to- day operations, monitoring and problem resolution for all the client/server/storage/ network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages LINUX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Install, maintain and troubleshoot signal support equipment and terminal devices, designated radio, wires, cables and data distribution systems. Performed signal support functions to include providing technical assistance, training for user owned, operated automated telecommunication computer systems, local area networks, routers, signal communications, support electronic equipment, satellite radio and communications equipment. Prepared maintenance and supply requests for organization level signal support.