Zachary
zkuglen@gmail.com
619-519-2369
San Diego, CA 92145
Senior Business Process Analyst
12 years experience W2
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Summary

A highly analytical and results-driven Process Improvement Analyst with 8 years of experience developing, and delivering data and process-driven innovation to customer-centric organizations. Possess excellent problem-solving skills and is able to work cross-functionally in a way that helps build strong project teams that enable cost savings, more efficient workforces, and quality deliverables that exceed expectations.

Core skills:

  • Process mapping
  • Data analysis
  • Lean Six Sigma methodologies
  • Root cause analysis
  • Change management
  • Project Management
  • Value stream mapping
  • SQL
  • Business plan development
  • User story creation
  • Certified Lean Six Sigma Belt, 2015

Experience
Education
Master's in Industrial Organizational Psychology
Alliant International University 2014
Bachelor's in Psychology
San Diego State University 2007
Certifications
Lean Six Sigma Green Belt Certification
2015
Skills
Agile Methodology
2022
6
Analysis
2022
6
BSA
2022
6
Business Analysis
2022
6
Documentation
2022
6
Process Improvement
2022
6
Analytics
2019
4
Functional
2022
4
Call Center
2020
3
FOCUS
2018
3
Regulatory Reporting
2018
3
Scala
2018
3
Training
2018
3
Troubleshooting
2018
3
Dashboards
2022
2
CASE
2022
1
Customer Deliveries
2022
1
Database Maintenance
2022
1
Implementations
2022
1
MS SharePoint
2022
1
Project Management
2020
1
Requirements Gathering
2019
1
Stakeholder Engagement
2022
1
Tableau
2022
1
Timeline
2022
1
Assessment
0
1
Avaya
0
1
Biostatistics
0
1
Business Process Mapping
0
1
Business Requirements
2020
1
Change Management
0
1
Data Analysis
0
1
IBM SPSS
0
1
LEAN
0
1
Microsoft Excel
0
1
Microsoft Office
0
1
NCR
0
1
Public Cloud
0
1
Root Cause Analysis
2020
1
SAP
0
1
SAS
0
1
Software
2020
1
SQL
0
1
Staffing
2020
1