Instruction and Management: Experience building and leading teams and guiding on-site support of day-to-day operations and special projects Customer service: Primary point of contact for a wide variety of customers Communication: Rountine conduct security presentations and demonstrations for clients and auditors IT auditing, including CJIS, PCI, HIPAA, SOX, and NIST compliance frameworks Technical Proficiencies

• Windows 2000
• 2019, Linux, Azure, and AWS Cloud Environments
• VMware, Hyper-V, and Citrix Virtualization platforms
• Cisco, Juniper, Sonicwall, and Dell Networking devices: routers, switches, firewalls, wireless controllers, and VOIP equipment
• CRM/RMM platforms including Salesforce, TrackIT, Tigerpaw, Ncentral, Solarwinds, and MSP Manager
• Management and documentation software including Visio, Project, and Smartsheets
• ISP management with DMS, Level 3, Uniti, Comcast, CenturyLink/Lumen and Windstream/Kinetic