Data-driven and relationship-oriented information technology professional bringing a unique blend of experience
and business perspectives. Delivers excellent customer experiences by improving team performance. Customer-focused troubleshooting expert delivering award-winning consultation services that reinforce strong relationships
and support core company values. Collaboration enthusiast who knows who to call and utilizes internal and external
resources to serve customers' hardware, software, networking, and other related needs. Leverages critical thinking
and analytical skills to identify root causes and develop cost-effective solutions.
Select Accomplishments:
- Recognized Top Performer
- Proven Business Manager
- Escalations Guru
- Professional Development Adherent
- Improved Teams Utilization from 69% to 86%
- Drives Customer’s Onboarding Experience
- Intuitive Troubleshooting and Issues Resolution Subject Matter Expert
Recommendation: "I want to share that as a leader on your team, he will always
make your job easier; he will be a sounding board of reason…” Debra Noble, Manager
Key Skills:
- Solutions Development
- Relationship Building
- IDEXX Sourced Equipment
- Team Building & Management
- Cloud Server
- Project Management
- Interpersonal Communications
- Process Improvement
- Digital Networks
- Priority Management
- Customer Service
- Collaborative Leadership
- Troubleshooting
- Training and Development
- Group Policy
