Around 8 years of professional experience in all phases of software development life cycle including requirements Analysis and Debugging, Applications Design, Development, Integration, Maintenance, Installation, Testing of various client/server as per Enterprise standards. Result-oriented customer service professional with diverse experience in conducting regular performance audits to ensure the highest customer satisfaction level. Skilled at rendering effective and time-sensitive customer support in a high-pressure environment. Adept at analyzing customer feedback to bolster customer retention. Proficient in aiding clients to resolve complex problems, minimize escalations and accomplish a 5Ƹstar customer experience.