Information Technology Professional with over twenty years of proven success designing, implementing, integrating, supporting and managing cost-effective, high-performance technical solutions and teams to meet challenging business needs. Proven expertise in analyzing, supporting and troubleshooting hardware, software, networking and telephony issues. Demonstrated ability to satisfy users through plain english explanations and solid problem resolution. Recognized as the "go-to" person for immediate resolution to technical issues. Organized team player with exceptional follow-through abilities, detail oriented, able to plan and oversee projects from conception to successful implementation. Outstanding communication skills; interfaces effectively with peers, clients and vendors at all levels. Strong technical background with a solid history of delivering outstanding customer service. Genuine commitment to quality and customer satisfaction. Solid knowledge of LAN/WAN administration and support. Demonstrated ability to plan and manage all aspects of computer and telephony related projects.