Stephanie
stephaniebaezdiaz@gmail.com
352-203-0435
14739 SW 24th Court Rd
Ocala, FL 34473
Clinical Account Manager
16 years experience W2
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Average rating
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Summary

  • 17 years of direct pharmacy work experience acquired thru Farmacias El Amal, Family Welfare, Triple SSS, Walgreens Pharmacy
  • 7 years of call center and direct member outreach experience; acquired with MedAvail/SpotRx, Triple SSS
  • Bilingual- Spanish
  • Pharmacy Technician Certified in both TX and FL- 2016
  • Manage inbound and outbound patient calls in a timely manner using audio/video technology and perform remote dispensing
  • Answered callsin prompt friendly manner, Maintained complete and accurate computerized management notes on each case.
  • Assist in complaints filed by OPP, clients, and internal consultations

Experience
Education
Associate's in Pharmacy Technician
Antilles School of technical careers 2007
Related Courses
Florida Approved Pharmacy Technician Training Program, 2016
Certifications
Certified Pharmacy Technician (CPhT)- PTCB Certification
2017
Registered Pharmacy Technician (RPht)- Florida
2016
Registered Pharmacy Technician (RPht)- Texas
2016
Skills
Pharmacy Technician
2022
12
Medicare
2016
5
Pharmacology
2023
5
Commercial
2022
4
Performance Management
2022
4
Quality Assurance
2022
4
Safety Guidelines
2022
4
Supervisor
2022
4
Training
2022
4
Account Management
2023
1
Billing
0
1
Cadre Teamwork
0
1
Call Center
0
1
Continuous Improvement
0
1
Customer Deliveries
2023
1
Customer Service
0
1
Data Analytics
0
1
Data Entry
0
1
HIPAA
0
1
Inventory Control
0
1
Manufacturing
0
1
Medicaid
0
1
Medical Billing
0
1
Medication Therapy Management
0
1
Microsoft Office
0
1
OLAP
0
1
Patient Safety
0
1
Pharmaceutical Compounding
0
1
Sales Presentations
0
1
Salesforce
0
1
SCADA
0
1
Software
2023
1
Team Build
0
1
Windows 3.x
0
1