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Shahala
connershahala@gmail.com
870-562-1308
Fort Worth, TX 76199
Community Case Manager
11 years experience W2
0
Recommendations
Average rating
200
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Summary

  • Desire to uphold, teach, coach others on Scrum and Agile principles.
  • Expert in preparing documentation and reports to support and reflect progress on requirements, goals, objectives, action items, upcoming events, and issues.
  • Strong facilitation and collaboration skills.
  • Expert in enhancement of customer service satisfaction, maintaining a customer base, providing professional service standards for business follow up.
  • Detail-oriented in handling customer information, acting as liaison, resource and primary point of contact for all levels of operations, internal staff, clients, and outside vendors.
  • Works well with senior leadership to establish and monitor key performance indicators (KPIs) of program success.

Experience
Education
Doctoral in Psychology
Grand Canyon University
Master's in of Science Mental Health & Wellness
Grand Canyon University
Bachelor's in
Science-Psychology University of Arkansas at Pine Bluff, AR
Certifications
Certified Scrum Master Training, Professional Scrum Master I, Scrum.org
Certified Scrum Master
Qualified Mental Health Professional - QMHP-CS
Registered Behavioral Technician
First Aid & CPR Certified
Skills
Scrum
2023
5
Agile Methodology
2022
4
JIRA
2022
4
Scrum Master
2022
4
Compliance
2023
1
Vendor Management
0
1