Information Technology (IT) Manager with over 25 years' experience in managing IT operations and business activities. Hands on mentoring of staff. Responsibilities include troubleshooting, identifying problems, prioritizing client spending to meet business objectives, and developing solutions that improve the efficiency of IT operations. Proven record of success reducing downtime, improving security, cost savings, and improving customer satisfaction. Background includes enterprise level infrastructure and leadership skills. I have a strong balance of leadership, strategic direction, and technical knowledge. I am self-motivated, able to work independently, consistently, and reliable in any work environment. I have excellent interpersonal and strong analytical, problem-solving skills with a customer service-oriented attitude. My department strived to resolve technical issues proactively and quickly and then put plans in place so the problem did not occur again. I keep educated on industry trends and industry standards in order to base decisions on best practice design to deliver consistent quality solutions for proven reliability.