James
jr@TechPPM.Consulting
470-830-8618
Davenport, FL 33836
Technologist (Independent Work)
22 years experience W2
0
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Average rating
172
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Summary

I am a well-experienced PPM (SPM/ITBM) specialist as well as an Architect & Product Owner in the ServiceNow space. I have strong experience in IT operations, business process management automation, and enterprise onboarding functions. I have led multiple implementations for large as well as medium-sized organizations over the last 15 - 20 years. I also have extensive experience in planning and architecting end-to-end solutions. I am experienced in providing governance and addressing vendor relationships in all aspects. I am also highly skilled in executive-level presentations and facilitation.

Skills

  • ServiceNow SPM/ITBM; Innovation/Demand/Resource Mgmt.
  • ServiceNow SPM/ITBM; Project/Portfolio/Agile 2.0/SAFe
  • ServiceNow SPM/ITBM; Alignment Planner Workspace/Strategic Planning
  • CMDB Architecture & Integration
  • ServiceNow ITOM; Discovery, Business Service Mapping
  • ITIL (IT Infrastructure Library)
  • LDAP, SSO & SCCM Integrations, etc.
  • Asset Management ITAM, ServiceNow (HAM, SAM & SAM Pro)
  • Administration; Scripting, Rules, Configurations, Customizations, etc.

Experience
Education
Bachelor's in Electronics Engineering of Technology
DeVry University 1993
Certifications
Certified ServiceNow CIS SPM/ITBM - In Progress
Certified ServiceNow Administrator
Certified Scrum Master
IT Information Library Foundations Certification
Project Management Professional Training (PMBOK v5)
Director of Communications support for the PMI Central Florida Chapter
Skills
Project Management
2023
19
ServiceNow
2023
17
CMDB
2023
16
MS SCCM
2020
14
FOCUS
2023
13
Citrix
2021
11
Phased Array
2021
11
Veterans Affairs
2021
11
VMWare
2015
11
HP
2014
10
HP SIM
2014
10
IMAGE
2014
10
Nursing
2014
10
SAN
2014
10
ServiceDesk
2014
10
SIM
2014
10
Agile Methodology
2021
6
Asset Management
2023
6
MS Azure
2021
6
Scala
2023
6
Scrum
2021
6
Training
2023
6
Change Management
2023
5
Customer Deliveries
2023
5
MS Power BI
2021
5
Portfolio Management
2023
5
Regulatory Reporting
2020
5
Scrum Master
2021
5
Vendor Management
2021
5
Analysis
2023
4
Configuration Management
2020
4
Database Upgrades
2020
4
JIRA
2020
4
MS SharePoint
2021
4
Operations Management
2021
4
Product Management
2020
4
Release Management
2021
4
Auditing
2020
1
Compliance
2020
1
Drafting
2020
1
RFP
2020
1
SOW
2020
1
SOX
2020
1
ACLS
2020
3
Agile Coach
2020
3
Approach
2020
3
Assessment
2020
3
Automated Testing
2020
3
Data Migration
2020
3
Gap Analysis
2023
3
IAM
2020
3
Infrastructure Design
2020
3
MS Project
2021
3
SaaS
2020
3
Scripting
2020
3
Software
2020
3
Software Asset Management
2023
3
SSO
2020
3
Technical Specifications
2020
3
UI
2020
3
Actor
2023
2
Architecture
2015
2
CASE
2023
2
Devops
2021
2
Documentation
2023
2
Financial
2021
2
Innovation Management
2023
2
ITBM
2023
2
ITSM
2023
2
Marketing
2023
2
Marketing Strategy
2023
2
Mobile Devices
2015
2
PMO
2021
2
Procurement
2023
2
Service Delivery
2015
2
Solution Management
2023
2
Stakeholder Engagement
2023
2
Strategic Planning
2023
2
ServiceNow PA
2023
1
Business Analysis
2021
1
Cloud Solutions
2014
1
CRM
2020
1
Delphi
2021
1
MS Dynamics 365
2020
1
Pro E
2021
1
Project Planning
2014
1
Waterfall
2015
1
Account Management
2021
1
Accounting
2021
1
Altiris
0
1
Apple
0
1
AWS
2015
1
Box
2023
1
Business Development
0
1
Business Intelligence
2015
1
Cisco
2015
1
Cloud Computing
0
1
Customer Service
2021
1
Data Center
2015
1
EMS
0
1
ER Management
0
1
Facilitation
0
1
Hybrid Cloud
0
1
Information Technology
0
1
ITAM
2015
1
ITIL
2021
1
LanDesk
2015
1
LDAP
0
1
Microsoft Office
0
1
MS Active Directory
2015
1
MS SCOM
0
1
Office 365
2015
1
Onboarding
0
1
PMBOK
0
1
Practice Management
2015
1
Presentation
0
1
Private Cloud
0
1
Product Owner
0
1
Program Management
2021
1
Progress
0
1
Sales
2015
1
SDLC
2021
1
ServiceNow ITSM
2015
1
uCMDB
0
1
Virtualization
0
1
Windows
0
1