Experience in Cybersecurity, DT compliance, Project management, License Management, Government relations, and business information technology sectors. Strategic planning experience including documenting workflows, developing service roadmaps and future state plans. Knowledge of DT/IT service management tools and working knowledge of service-related best practices. Flexible, open minded and able to innovatively think outside the box to solve complex operational issues while maintaining open communications and a cooperative work environment. Superior written and oral communication skills; ability to clearly articulate ideas, process steps, and technical data in written, graphical, and spoken dialogue. Strong interpersonal communication (verbal, written and presentation) skills with the ability to interact positively and collaboratively with others at all levels of the organization. Demonstrated ability to develop and communicate project status and processes to senior management and executive audiences. Strong organizational skills with the ability to manage, respond efficiently and effectively to time-critical issues with competing / conflicting priorities. Experience applying industry standard project management practices and risk mitigation for project budget, scope and schedule. Experience with Visio, Word, Excel, PowerPoint and Microsoft Project. Experience working with remote teams.