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Victor
VictorRuggiano0@gmail.com
856-341-2473
Williamstown, NJ 08094
Help Desk Support Specialist
3 years experience W2
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Summary

A highly motivated and customer-oriented help desk support specialist with a strong desire to provide exceptional technical support to end users. Possessing a solid foundation in troubleshooting and problem-solving techniques, as well excellent communication skills and ability to work well in a team environment. Proven track record of delivering high-quality customer service and resolving technical issues efficiently. Seeking an entry-level position in an organization where I can leverage my skills and knowledge to contribute to the success of the company.

Experience
Education
Bachelor's in Entrepreneurship
Rowan University 2022
Certifications
QA Automation Bootcamp
Q4
Quality Assurance
Java Programming
Selenium
Life Producer License, 06/2021
Whole life, Term life, IUL, Annuities
Independent Insurance Broker, 07/ 2021 - 10/2021 @ Family First Life
Acquire and maintain new sales leads
Build client relationships for future business
Analyze the current health and financial status of each client
Interview and help clients understand insurance qualifications
Possess deep product knowledge to guide and answer inquiries
Educate potential clients on the importance of having life insurance.
Solar Consultant, 06/2020- 10/2020 @ Sunrun Solar
Delivered product information to clients remotely and in-person
Greeted potential clients with enthusiasm to build rapport
Analyze market research to obtain the most qualified clients
Inquired about each client's needs and interests in converting to solar
Maintained strong knowledge of all products associated with solar
Offered optimal products to meet customers' needs
Clarify product information, address customer inquiries
Processed client info to ensure qualification adherence
Delivered amazing service to retain clients and generate referrals .
Skills
Customer Service
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Microsoft Excel
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