Enthusiastically continuing the marvelous, satisfying journey in the world of Information Technology Support. Latest foray concluded with contracting on behalf of an agency for Maximus Inc. A Fortune 400 Company. Collaborated both as a team in a triage environment & on an individual one on one level with users for the California Unemployment Agent Support Team. This additional remote role has exposed me further to (SaaS) Smartsheet ticketing system, Microsoft Azure. Virtually documenting, diagnosing & ultimately resolving support issues for AWS workspace client. Identifying & escalating special "CA State Systems" for IT & network outage issues, recording the input data in Microsoft SharePoint & Excel logs, setting up & syncing or reinstalling multi 2 factor identification apps (MFA Microsoft & MobilePASS+) all the while chatting, communicating & performing support functions after requesting control via the Zoom application. Of paramount concern was always making a friend by being empathetic.