Audreykay
audreykayh@icloud.com
904-861-7307
Jacksonville, FL 32225
Learning and Development Manager
21 years experience W2
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Summary

Performance-focused, results-driven, and team-oriented professional with significant experience developing programs, facilitating training and professional initiatives, overseeing HR functions, and managing concurrent projects and operations. Expertise in developing and implementing effective learning and development programs to support the company's strategic objectives and drive employee engagement/performance. Adroit at defining e-learning courses and training material for coaching workshops/sessions.

  • Program Development: Demonstrated excellence in managing effective learning and development programs for employees well-versed in identifying training needs, developing training plans, and delivering training programs to address skills gaps.
  • Talent Leadership: Mastery in conducting talent development/training sessions, such as e-learning, classroom, and on-the-job training to enhance staff productivity/performance in collaboration with HR personnel and subject matter experts.
  • Employee Engagement: Proven track record of success empowering employees by fostering a culture of continuous learning and development adept at providing new opportunities for growth and development to engage and retain all employees.
  • People Management: Proven track record of success managing people effectively, onboarding new employees, improving workplace communication, and preparing employees for success to maximize the organization's output and productivity.

Experience
Education
Attended in General Educational Development
not provided
Certifications
Insights Discovery Practitioner
TECHNICAL PROFICIENCIES
eLearning Platform: Docebo, Knowbe4, eLearning Authoring Software: Articulate 360 Suite, Mortgage Se
Center Platform: Verint Systems, Microsoft Office 365 Suite, Adobe Creative Suite
Skills
Process Improvement
2012
7
Change Management
2017
5
Stakeholder Engagement
2017
5
Project Management
2023
2
Microsoft Excel
0
1