Multilingual senior UX conversational designer with a proven track record in the ideation, creation, and intent development of user-centered conversational chat interfaces and interactive voice response for digital, mobile and native apps utilizing language models, taxonomies, linguistic principles, and AI/ML. Highly experienced working in agile environments and collaborating with cross-functional teams, including UX, research and product design, to build user-centered conversational experiences (chat, voice, SMS) that solve complex problems and create intuitive customer engagement solutions, utilizing information architecture, interactive design and content. Exceptional communicator and consensus builder with high familiarity with Adobe Analytics, A/B testing, usability research and personas development. Experienced in working with most industry software including: *Adobe Creative Suite, Axure, Mural, Voiceflow, Visio, and Omnigraffle.