25 years of experience as ITAM / ITOM Subject Matter Expert professionally consulting for Global Organizations and Municipalities designing and implementing strategic solutions solving complex business challenges. Strong focus on Business Process, HAM Pro, and SAM Pro.

Experience Overview

• Trusted Advisor to Clients to help define, implement, and operationalize functional, technical, and non-technical business and system requirements through workshops and strategic design sessions with Business Owners, Stakeholders, and Technical Leads
• Lead business process definition, re-engineering, improvement, and gap analysis of current state /future state during workshops with key sponsors and stakeholders
  
• Cross-functional liaison supporting all teams critical to the implementation, support, coordination, and success of ServiceNow digital transformation activities
  
• Proposed, Implemented, and Administrated Flexera FNMS solution within BMC Software as the Global IT Asset Manager, sponsored by Executive Leadership
• Develop solutions to manage Asset and Configuration Item Lifecycles throughout Request, Procurement, Receipt, Deployment, Inventory, IMAC, and Disposal, and establish Normalization to support continuous improvement to Service Delivery
• Identify and assist in the resolution of IT environment discoveries including security and compliance risks, network issues, ERP data integrity, and financial validity
• Establish and manage strategic Microsoft licensing for Enterprise Agreements and Server & Cloud Enrollments to forecast budget estimates for True-up and Renewals
• Provide Leadership, Guidance, and Support for Software Audits such as Microsoft, Oracle, and Adobe; Strong experience with Oracle and Microsoft Licensing Audits
• Core knowledge of CSDM methodology to provide Asset Efficiencies and Justification; leverage CSDM to accurately manage Asset Impairment activities
• Previous Tier 3 Shift Lead experience for Microsoft MSN Service Operations Center

Functions

• Governance Risk Compliance
• Asset Management
• Software License Compliance and Audi
• Change Management
• Configuration Management
• Information Security
• Service Operations
• Incident Management
• Finance and Procurement
• Vendor and Contract Management
• Project Management
• Process Engineering
  
  

Skillset

ServiceNow; eligible for CSA, CIS-HAM, CIS-SAM, CIS-Discovery, Service Mapping, CMDB, Flexera, Remedy, Peregrine, HP Asset Manager, SCCM, SQL, Networking

Frameworks

ITIL4 CISSP & CISM Candidate ServiceNow Agile 2.0 Micro-Certification

Awards

BMC Software Operational Excellence Award – 2017; O365 Global Rollout Team