I am an Information Technology professional with extensive ServiceNow Asset Management, Service Management, Project and Process Management including Service Catalog, Incident, Problem, and Change management experience. Versatile lead focused on team building and talent development. Driven to surpass company goals while thriving in deadlines-driven environments. Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors, and contractors. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth. Dedicated and committed leadership that demonstrates professionalism, tenacity, thoroughness, and dedication with solid work ethics and a friendly demeanor in executing professional responsibilities.

Skill Highlights

• Application & Infrastructure Architecture, Design, and Business Processes
• Agile methodology
• Scrum, Kanban, Waterfall practices, User stories, and UATs
• Process improvements, KT across Teams, and Practice STAR for operational excellence
• AWS & Azure Cloud, Infrastructure/Datacenter
• ServiceNow ITAM, ITOM, and Knowledge
• Self-disciplined, self-motivated, problem-solving, Scheduling, detailed, and deadline oriented
• MSFT Office, MSFT Visio, and PowerBI
• ServiceNow CMDB, CI, Discovery, and Service Mapping
• Contracts negotiations, Vendor management
• Strong analytical, organizational, and decision-making skills ( DAI Framework)
• Cloud Governance, NIST RMF, NIST CSF & NIST PF