CNA - Certified Nurse Assistant, PCT
CPR & First Aid, U.S. Army
Human Resources Specialist, Island Pet Movers
Customer Service Representative- Remote
CNA, Memorial Hospital Jacksonville
Posted payments to accounts and maintained records
Verified client information by analyzing existing evidence on file
Completed administrative patient intakes with case histories
insurance information and mandated forms
Coordinated referrals through insurance and other medical
specialists and documented details in patient charts
and routed laboratory results to correct clinical staff members
Applied knowledge of internal standards, employment regulations and industry practices to validate e
Planned and implemented recruitment plans to bring in and hire
well-qualified candidates
Created fun and engaging employee-focused events to boost morale and maximize retention
Met and exceeded daily service quality and performance goals
Documented key points of customer interactions on digital database
Presented existing and prospective customers with valuable
information to aid decision-making
Trained personnel in the correct use of new security systems
improving the effectiveness of front-line security personnel
Worked closely with service members and assisted with military
separation, awards, disability, forms, military education, after
service requirements, and honorable, dis-honorable, and medical seperations
Provided primary customer support to internal and external customers
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns
Recorded account information to open new customer accounts
Answered product and service questions, suggesting other offerings
to attract potential customers
Clarified customer issues and determined root cause of problems to
resolve product or service complaints
Responded to customer requests for products, services and company information
Updated account information to maintain customer records
Answered live online chats to give quick answers and solve problems faster
Answered inbound customer queries according to internal policies
meeting concerns and resolving questions
Enhanced patient satisfaction by providing compassionate and attentive care
Reduced patient stress levels through effective communication and
