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Mark
markcruz@3macsagile.com
813-751-4012
Wesley Chapel, FL 33545
Agile & Scrum Coach
27 years experience W2
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Summary

Experienced Agilist with a proven track record in strategic business alignment and transformational leadership. Demonstrated expertise in software solutions, Business Agility, and Agile Infrastructure and implemented Lean/Agile/SAFe principles and critical thinking to drive organizational growth and success. Specialized in guiding teams and leadership towards adopting and sustaining Agile behaviors and mindset. Proficient in managing globally distributed environments and leading the transition from traditional project methodologies to Agile/Scaled Agile implementations. Proficient with Agile Program Management tools such as Jira, Jira Align, Azure DevOps, CA Rally, and Planview. Utilized these tools to effectively plan, track, and manage Agile initiatives, ensuring seamless collaboration and transparency across teams. KEY ACHIEVEMENTS

  • Reduced chaos and improved predictability within 75% reliability by leading large-scale Agile rollouts across diverse clients, launching over 20 Agile Release Trains (SAFe ARTs) or multi-team programs for Fortune 500 companies.
  • Achieved 80% buy-in to change initiatives by integrating change management practices with iterative development cycles to ensure seamless transitions and maximize team adoption during Agile transformations.
  • Led project-to-product initiatives that leveraged Agile, design thinking, and data-driven decision-making to increase customer satisfaction score (CSAT) by 15% in 6 months, driving customer retention rate up by 25%.
  • Led the successful implementation of Agile methodologies, fostering enhanced efficiency and fostering collaboration among teams.
  • Mentored teams on Agile best practices, resulting in increased productivity and a culture of continuous improvement.
  • Spearheaded multiple Agile Release Trains, aligning product management strategies to seamlessly meet and exceed business objectives.
  • Identified and eliminated waste through Lean Six Sigma principles, driving significant.

Experience
Education
Attended in NY, Old Westbury
S.U.N.Y. College at Old Westbury US 1986
Certifications
SAFe Enabled - Certified Ready to Train - SAFe - Scaled Agile Inc
Certified SAFe Product Owner/Product Manager (PO/PM) - SAFe - Scaled Agile Inc
Certified SAFe Program Consultant (SPC 6.0) - SAFe - Scaled Agile Inc
Certified Scrum Master (CSP) - Scrum Alliance
Certified Scrum Product Owner (CSPO) - Scrum Alliance
ICAgile Certified Professional (ICP) - ICAgile
Skills
Project Management
2016
11
Agile Methodology
2024
10
Agile Coach
2023
8
Telecommunications
2007
8
Scrum
2024
5
Budget Management
2017
4
Microsoft Excel
2023
4
Scrum Master
2024
4
Process Improvement
2012
3
Budgeting
2013
2
Business Analysis
2009
2
Product Owner
2023
2
Stakeholder Engagement
2024
2
C-Level Management
2009
1
Compliance
2014
1
Devops
2016
1
JIRA
2016
1
MS Visio
2017
1
PMO
2016
1
Production Support
2008
1
Program Management
2009
1
Program Management
2009
1
Vendor Management
2014
1
Assessment
0
1
Banking
0
1
Change Management
2015
1
Continuous Integration
2016
1
Distributed Applications
0
1
Documentation
0
1
Figma
0
1
Finance
0
1
Industry Trends
0
1
Loans
0
1
MS Project
2014
1
Pega
2016
1
Proxy Server
0
1
Release Management
0
1
Risk Management
2015
1
Sales Presentations
0
1
Software
0
1
Strategic Planning
0
1
System Architecture
2016
1
System Life Cycle
0
1