I’m an IT specialist with a Bachelor’s degree in Computer Science and over six years of experience in optimizing IT support operations. I have a solid background in cloud technologies, especially Azure. I hold the Azure AZ-900 certification and am currently working towards the Azure Administrator Associate (AZ-104) and Azure Developer Associate (AZ-204). I have experience with C# and a good understanding of programming concepts, including object-oriented programming. I’m focused on improving my knowledge of cloud technologies. As an L2 engineer, I handle complex IT issues, work on escalated tickets, and collaborate with team to resolve challenges