IT Systems Engineers are responsible for a broad variety of technologies used in monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. IT Systems Engineers provide technical support, troubleshoot problem and perform scripting/programming to ensure stable and efficient operation of technology solutions.

• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology
• Manages system/application environment and ongoing operations
• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards
• Researches, designs, implements and tests technology solutions
• Proactively monitors and reports performance and utilization of assigned technologies
• Troubleshoots software and/or hardware issues/failures
• Resolves alerts and performs remediation activities
• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners
• Collects and presents data for reporting and planning
• Assists with developing tactical strategies, processes and procedures related to systems/application administration
• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors
• Collaborates with IT and business area partners on work groups and initiatives
• Determines best course of action for meeting business needs
• May provide input into infrastructure architecture designs
• Writes programming/scripting tools
• May participate in Disaster Recovery planning and exercises
• Ensures execution and alignment to architectural standards and blueprints.
• May contribute input to infrastructure architecture
• Performs on-call activities as needed for the environment and technologies

​Requirements: Resource needs to have experience supporting healthcare or health insurance environments, 4+ years experience supporting Citrix XenApp/XenDesktop and working knowledge of provisioning servers and/or Netscaler. **1st Interview will be a 30min phone screen and based on outcome, 2nd step would be an in person**

Required:

• Prior experience working in healthcare or health insurance environment.
• 4 or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology
• 5 years Citrix XenApp / XenDesktop experience
• Citrix Director, Studio, Storefront, Provisioning Server, Netscaler
• Citrix VDI support Windows 7 and 10
• Support of Windows Servers 2008, and 2012
• Confidence supporting thousand plus user site or sites
• Multiple site support
• Utilize and administered VMWare to build virtual machines.
• Bachelor’s degree in an IT related field or equivalent work experience
• Extensive working knowledge of multiple technologies and their interfaces and integration
• Strong knowledge in core Microsoft technologies and platforms: Windows Server 2008 R2/2012, Active Directory, Group policy, IIS, DNS, DHCP, SQL Server
• Advanced scripting and automation skills
• Competent working in one or more environments highly integrated with an operating system.
• Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations
• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
• Ability to manage tasks independently and take ownership of responsibilities
• Ability to learn from mistakes and apply constructive feedback to improve performance
• Ability to communicate technical information clearly and articulately
• Ability to adapt to a rapidly changing environment

Bonus Points:

• Splunk
• PowerShell
• RegEx
• Netscaler