Description:

The Technical Service Engineer handles installations, upgrades, testing, configuration and/or maintenance for assigned systems and equipment. Provides guidance to customers on function, usage, and operation of IT products and services. Troubleshoots and resolves issues and participates on special projects as assigned. Accountable for research, design, selection, implementation and deployment of technology products and services to meet business needs.

• Troubleshoot PC errors as needed
• Image and install applications as required
• Utilize various desktop support tools to image workstations, layer applications, and remote tropubleshoot ,
• Develop and maintain operational processes and procedures
• Gathers and analyzes business requirements to recommend existing design technology solutions that will meet business needs which may include changing or modifying existing systems or researching vendor solutions.
• Responsible for implementation and deployment of technology design including troubleshooting and resolving issues.
• Assist other IT areas supporting issues on infrastructure devices
• Troubleshoot and repair hardware and software issues according to documented procedures
• Ensure accurate asset management and tracking
• Participates in projects and initiatives as assigned
• Other duties as assigned

Required:

• 5 or more years of progressive experience with imaging workstations and desk side troubleshooting of desktop equipment
• Associate degree in an IT related field or equivalent work experience
• Must have extensive computer operations knowledge and experience.
• Ability to manage tasks independently and take ownership of responsibilities
• Ability to learn from mistakes and apply constructive feedback to improve performance
• Ability to communicate technical information clearly and articulately
• Ability to adapt to a rapidly changing environment
• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
• Ability to travel as needed