Responsibilities:

• Skilled in building relationships and navigating through organizations
• Servant Leader for high performing Agile team(s)
• Ensure teams actions are aligned with the project goals / vision
• Ensure Scrum practices are used and improved within and across teams
• Process owner – SM is responsible for making sure a Scrum team lives by the values and practices of Scrum
• Protector of the team – SM protects the team from outside distractions as well as an overly aggressive Product Owner
• Servant-Leader - does anything possible to help the team perform at their highest level which includes
• Removes impediments to progress
• Facilitating meetings and ceremonies
• Works with the product owner to make sure the product backlog is in good shape and ready for the next sprint
• Coach or Motivator – SM help the team become self-organized, teaching them to inspect and adapt their processes as they mature so they can do the best work they possibly can
• This includes providing data/information to the team so they can make the right decisions
• Identify trade-offs between short and long term benefits to drive shared vision between the team and product owner
• Lead by example: Do not shy away of any tasks that could help the team. Lead and demonstrate value-add principles to a team
• Foster a continuous learning environment helping teams to inspect & adapt
• Strong communication skills – Able to propagate information promptly, clearly, and unambiguously
• Team Leadership – Experienced in assessing how the team is doing and drive necessary actions to improve
• Team Leadership – Able to develop and foster teamwork and facilitate team dynamics
• Excellent problem-solving, organizational and analytical skills, with the ability to coach and mentor team all roles on a Scrum team
• Ability to deal with complexity and change

Requirements:

• Knowledgeable about various Agile methodologies and experienced in leading Scrum teams
• Hands on experience working in Agile software development settings and teams
• 3+ years of relevant work experience with Agile and Scrum

Preferred:

• Certified Scrum Practioner (CSP) or Certified Scrum Coach (CSC) (not required)
• Technical experience working with various technology stacks
• Knowledge of Health Insurance
• Knowledge of Customer Call Centers
• Knowledge of Customer Experience Management