Key Requirements:

- Interpret and analyze business requirements to identify risks and design appropriate solutions
- Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security
- Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
- Collaborate with project team members to provide input to design specifications related to speech application.
- Develop IVR / Speech applications using CVP Studio, VXML, and Java
- Integrate to backend systems such as web and Rest services, databases, fax, CTI, MQ Series, and reporting.
- Develop and support complex grammars for speech applications (NLU, dynamic, directed)
- 5 to 8 years experience in VoiceXML IVR technologies.
- 3 to 5+ years experience in Advanced Speech Recognition solution design and development.
- 3+ years experience in grammar design, development and testing.
- 3+ years experience in speech tuning and grammar analysis.
- VXML, SSML, XML, JAVA, J2EE, JSP, JSON.
- Proficient written and verbal skills.
- Proficient with call flow diagrams (Visio)
- Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
- Strong knowledge of various speech engine capabilities and tuning concepts
- Ideal candidate will have experience with Nuance speech engines/tools

Additional Experience:
- Cisco CVP platform & CVP Studio including java development of custom elements
- Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer
- Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components
- Implementing Natural Language applications and tools
- Dictionary creation for ASR/TTS
- Proficiency in analysis of speech systems requirements to transform them to a Voice user interface (VUI) design.
- VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
- Experience with web technology and application servers (Tomcat, WebSphere, IIS, Apache, WebLogic)
- Integration with back-end data systems and CTI (Cisco ICM, Web Services, HTTP/XML, Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix), IBM MQ Series