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IVR Systems Developer
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Information Technology company
ContractContract to Permanent
Information Technology company
Jacksonville, FL ( Map it )
Jacksonville, FL
ContractContract to Permanent

Key Requirements:

- Interpret and analyze business requirements to identify risks and design appropriate solutions
- Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security 
- Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions 
- Collaborate with project team members to provide input to design specifications related to speech application. 
- Develop IVR / Speech applications using CVP Studio, VXML, and Java 
- Integrate to backend systems such as web and Rest services, databases, fax, CTI, MQ Series, and reporting.   
- Develop and support complex grammars for speech applications (NLU, dynamic, directed)
- 5 to 8 years experience in VoiceXML IVR technologies. 
- 3 to 5+ years experience in Advanced Speech Recognition solution design and development. 
- 3+ years experience in grammar design, development and testing. 
- 3+ years experience in speech tuning and grammar analysis. 
- VXML, SSML, XML, JAVA, J2EE, JSP, JSON.
- Proficient written and verbal skills. 
- Proficient with call flow diagrams (Visio)
- Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
- Strong knowledge of various speech engine capabilities and tuning concepts
- Ideal candidate will have experience with Nuance speech engines/tools

Additional Experience:
- Cisco CVP platform & CVP Studio including java development of custom elements
- Nuance speech engines (ASR/TTS) and tools with an emphasis on Nuance OSR, Recognizer
- Nuance MRCP (SWMS or Nuance Speech Server) and Licensing components
- Implementing Natural Language applications and tools
- Dictionary creation for ASR/TTS
- Proficiency in analysis of speech systems requirements to transform them to a Voice user interface (VUI) design.
- VXML based IVR platforms such as CVP, GVP, AVP, Voxeo, and Voxify
- Experience with web technology and application servers (Tomcat, WebSphere, IIS, Apache, WebLogic)
- Integration with back-end data systems and CTI (Cisco ICM, Web Services, HTTP/XML, Database via SQL, JDBC/ADO.NET (MS SQL Server, Oracle, Informix), IBM MQ Series
 

Skills
Skill Proficiency Years Experience Percent Used
IVR
3 - 6100%
Cisco
3 - 675%
Cisco CVP
3 - 675%
Cisco ICM
3 - 675%
VoiceXML
1 - 375%
WebServices
1 - 350%
Apache
Any25%
Apache Tomcat
Any25%
BEA WebLogic
Any25%
IBM MQ
Any25%
IIS
Any25%
J2EE
Any25%
Java
Any25%
JDBC
Any25%
JSP
Any25%
Nuance
Any25%
SQL
Any25%
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