IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. IT Systems Engineers provide technical support, troubleshoot problem and perform scripting/programming to ensure stable and efficient operation of technology solutions.


Essential Functions:

• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology

• Manages system/application environment and ongoing operations

• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards

• Researches, designs, implements and tests technology solutions

• Proactively monitors and reports performance and utilization of assigned technologies

• Troubleshoots software and/or hardware issues/failures

• Resolves alerts and performs remediation activities

• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners

• Assists with developing tactical strategies, processes and procedures related to systems/application administration

• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

• Collaborates with IT and business area partners on work groups and initiatives

• Determines best course of action for meeting business needs

• Writes programming/scripting

• Ensures execution and alignment to architectural standards and blueprints.

• May contribute input to infrastructure architecture

• Performs on-call activities as needed for the environment and technologies

Minimum Job Requirements:

· Must have experience with installing Splunk forwarders and building Splunk dashboards
· Extensive knowledge of a distributed Splunk installation; indexers, forwarders, search heads, clusters.
· Strong knowledge of Splunk search language.
· Ability to troubleshoot Splunk performance issues in both a Windows and Linux environment.
· Working knowledge of LAN/WAN equipment and related services
· Working knowledge of SAN and NAS storage technologies.
· Experience with networking, server, application and web technologies
· Support Splunk on Linux, Windows on both physical and virtualized platforms
· Solid understanding of logging technologies (HEC, syslog, Windows, and UNIX native logging)
· Familiar with Splunk architecture and best practices
· Ideally would possess strong presentation skills and be able to communicate clearly and professionally to emails, and when submitting reports.
· Need to be organized and analytical, and be able to document processes and procedures
· Strong experience administering and monitoring enterprise operating systems, including Linux and Windows servers
· Programming and development skills in at least some of following: Python, Perl, PowerShell, shell scripting, regular expressions (REGEX required)

Preferred:
• 5+ years relevant experience in supporting software products to IT organizations
• Bachelor of Arts degree in Computer Science or a related discipline is preferred but not required
• Strong written and verbal communication skills.
• Splunk certifications are a plus, but not required
• Experience and familiarity with IT management products and services
• Experience with networking, server, application and web technologies
• Experience with premium Splunk Apps, like ITSI and ES